Crisp

Crisp is an all-in-one customer messaging platform — live chat, shared inbox, chatbot and AI — with a famously generous free tier.

Overview

Crisp bundles live chat, a shared team inbox (email, Messenger, WhatsApp, Instagram and more), a no-code chatbot builder and a knowledge base into one affordable platform. Its AI assistant (MagicReply) drafts answers from your knowledge base, translates conversations in real time and summarizes threads; automated campaigns re-engage visitors. A developer-friendly API, marketplace of plugins and privacy-first European hosting add to its appeal with startups and SMBs worldwide.

Teams install the chat widget in minutes, connect email and social channels to the shared inbox, and build no-code bots for qualification and FAQ deflection. MagicReply drafts responses from the knowledge base and translates conversations live across languages. Campaigns re-engage visitors with triggered messages, and the plugin marketplace extends functionality without engineering effort.

Key Features

• Live chat widget with visitor info and real-time translation
• Omnichannel shared inbox across email and social channels
• AI-assisted replies, summaries and multilingual translation
• No-code chatbot builder and automated campaigns
• Knowledge base and help center included
• Plugin marketplace and developer APIs
• Real-time translation across conversation languages
• Triggered campaigns re-engaging website visitors

Pricing

Crisp is freemium: the free plan covers two seats with core chat and inbox, paid plans (roughly $25–95/month per workspace) add chatbots, AI, integrations and unlimited history.

Who Is It For

It serves startups, SMBs and small support teams wanting live chat and shared inbox functionality at startup-friendly prices.

A typical deployment is quick: an e-commerce startup installs the widget, connects its support email, and builds a bot that answers shipping and return questions from the knowledge base. When conversations get complex, agents take over inside the shared inbox with full history. Translation handles overseas customers automatically, and the free tier covers the early months until volume justifies upgrading to automation and unlimited history.

FAQ

Is Crisp free to use?

Yes, a solid free tier exists; advanced automation and AI require paid plans.

Does Crisp offer an API?

Yes, Crisp is known for developer-friendly APIs and an open plugin ecosystem.

How does Crisp compare to alternatives?

Compared with Intercom or Tidio, Crisp packs more into lower tiers; enterprise suites offer deeper reporting and governance.

Is Crisp suitable for larger support teams?

Crisp scales well for SMBs and mid-size teams; very large contact centers may prefer enterprise suites, but Crisp’s paid tiers support unlimited history, roles and advanced automation.