Haptik, part of Reliance Jio, is a Mumbai conversational-AI platform that powers customer support and commerce bots for major Indian and global brands.
Haptik builds AI chatbots and voice assistants that handle customer queries, order tracking and commerce journeys on WhatsApp, web and apps. Its platform emphasizes quick deployment with industry templates and generative-AI improvements for answer quality, and Jio backing gives it reach across India’s massive consumer market. Brands in e-commerce, telecom, BFSI and travel use Haptik to deflect support volume and drive sales conversations.
Haptik is sold through enterprise agreements based on conversation volumes and modules; pricing is quoted after solution scoping.
Indian and global consumer brands that want WhatsApp-era support and commerce automation with a proven local platform.
Haptik serves consumer brands where WhatsApp is the customer’s front door.
Brands start with a use-case workshop; Haptik then builds on templates and integrates commerce and CRM systems.
Lower support costs and new revenue conversations on the channel Indian customers prefer.
Haptik begins with a use-case workshop and channel strategy, then builds on its industry templates and integrates commerce, CRM and ticketing systems. Delivery teams handle conversation design and optimization after launch.
Enterprise pricing means it fits established brands rather than experiments, and conversation quality still depends on well-maintained knowledge sources.
Brands highlight WhatsApp automation as the fastest route to lower support costs in India.
Consumer businesses with high message volume across service and commerce.
WhatsApp is India’s customer channel, and Haptik knows it deeply. For consumer brands, it offers proven commerce and service automation with Jio-scale infrastructure behind it. Start where message volume is highest and the ROI shows first.
No. Haptik is an enterprise platform; brands engage through its sales team with pilots before rollout.
Yes — Haptik integrates with commerce, CRM and ticketing systems through APIs and connectors.
Against global chatbot platforms, Haptik brings deep WhatsApp commerce expertise and scale in the Indian consumer market.
ChatGPT is OpenAI's conversational AI assistant for writing, analysis, coding, image generation, and daily problem solving across web and mobile. Overview ChatGPT…
Claude is Anthropic's AI assistant known for careful reasoning, long-context analysis, writing quality, and coding across chat and desktop apps. Overview Claude…
Gemini is Google's multimodal AI assistant, integrated across Search, Workspace, and Android for writing, research, and productivity tasks. Overview Gemini combines Google's…
