Sophia is the AI assistant platform from Stefanini, the Brazilian IT multinational, used to automate service desks and customer support worldwide.
Sophia combines chatbots, virtual assistants and cognitive automation to handle IT service-desk requests and customer interactions, speaking multiple languages across channels. Deployed by enterprises on five continents, it deflects routine tickets, guides users through fixes and integrates with ITSM platforms like ServiceNow. Stefanini backs Sophia with global delivery capability, making it a common choice for multinational companies standardizing service automation.
Sophia is delivered through Stefanini’s enterprise agreements, combining platform licensing and managed services; pricing is scoped per client.
Global enterprises that want service automation delivered with worldwide support and integration muscle.
Sophia serves global enterprises standardizing service automation.
Deployments begin with process assessment; Stefanini delivers the platform together with integration and managed services.
Reduced ticket volume and consistent service, with a global partner accountable for the whole rollout.
Engagements combine platform licensing with Stefanini’s integration and managed services: process assessment, ITSM integration, multilingual rollout and ongoing operation across regions.
Delivery follows enterprise project practice, and automation results depend on knowledge-base quality and process clarity.
Global IT leaders value one accountable partner for worldwide service automation.
Multinational enterprises standardizing service-desk automation across countries.
Sophia plus Stefanini’s global delivery solves the adoption problem most automation projects die from. Multinationals wanting one accountable partner across regions should shortlist it — the platform is only as good as the team making it land.
Sophia is the safe choice for multinationals wanting automation plus global accountability. The delivery capability is the real product.
No. Sophia is part of Stefanini’s commercial offerings, engaged through enterprise agreements.
Yes — Sophia integrates with enterprise systems through APIs and ITSM connectors as part of deployments.
Against standalone chatbot tools, Sophia arrives with Stefanini’s global delivery and integration services behind it.
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