Sobot

智齿科技 (Sobot) is a Chinese AI customer service platform combining online chat, contact center, bots, and knowledge base in one suite.

Overview

Sobot delivers a full customer service stack for Chinese enterprises: omnichannel online chat, cloud call center, AI chatbot, work-order management, and a knowledge base. Its NLP engine is tuned for Chinese language service scenarios and can be trained on company-specific corpora to answer product and policy questions accurately. The platform connects with WeChat, Weibo, Douyin, and e-commerce channels so conversations from every touchpoint land in one workspace. Quality inspection and sentiment analysis help managers monitor service standards at scale. The platform’s knowledge base supports versioning and review workflows, so customer-facing answers stay current as products and policies change.

Key Features

• Omnichannel inbox covering web, app, WeChat, and e-commerce platforms
• Chinese NLP chatbot with custom intent and knowledge training
• Cloud call center with IVR, routing, and voice transcription
• Work-order system with SLA tracking and cross-team collaboration
• AI quality inspection and sentiment analysis over conversations
• Open APIs for CRM, order, and membership system integration
• Customer journey tracking that links conversations across repeat contacts

Pricing

Sobot offers free trials and prices subscriptions by agent seats, channels, and AI usage, with onboarding and training packages available. Larger deployments with call center or private deployment requirements receive customized quotes from the sales team. Flexible deployment options include public cloud and private cloud for data-sensitive industries.

Who Is It For

Sobot serves Chinese customer service and e-commerce operations teams that need chat, phone, and bot automation under one roof. It fits retail, internet, education, and financial services companies standardizing service across domestic social channels. Operations teams use the built-in reports to staff channels by hour and season instead of relying on rough estimates.

FAQ

Is Sobot free to use?

Sobot is a commercial platform with a free trial; ongoing use requires a paid subscription based on seats and modules.

Does Sobot offer an API?

Yes. Sobot provides open APIs for integrating customer profiles, orders, and tickets with CRM and business systems.

How does Sobot compare to alternatives?

Compared with global help desks, Sobot offers much deeper coverage of Chinese channels like WeChat and Douyin; compared with ad hoc chat widgets, it adds automation, quality management, and a unified customer record.

Does Sobot support voice channels?

Yes. Sobot includes a cloud call center with intelligent routing, IVR menus, and transcription, so phone conversations are managed alongside chat and messaging in the same workspace.